Privacy Policy

Neon Arcana (“we”, “us”, “our”) provides entertainment content and digital services via https://neonarcana.org (the “Service”). This Privacy Policy explains what data we collect and how we use it.

1) Contact

Support: neonarcana@neonarcana.org

2) What we collect

A. Data you provide

• Your question and selections (e.g., reading type/language) submitted in the Service.
• Messages you send to support.

B. Data collected automatically

• Cookies / identifiers used to keep your session and credit balance (e.g., a random user ID cookie and language cookie).
• Basic technical data: IP address, device/browser info, timestamps, and error logs.

C. Payments

Payments are processed by Stripe. We do not store your full card details. Stripe may collect payment information under their own policies.

D. Analytics & Ads

We may use analytics and advertising tools (e.g., Google Analytics / Google Ads conversion tracking) to understand usage and measure campaign performance. These tools may set cookies and collect event data.

3) How we use your data

• Provide readings and generate content you request.
• Maintain and display your credit balance and prevent fraud/abuse.
• Provide customer support.
• Improve the Service, debug issues, and measure performance.
• Measure advertising conversions (where enabled).

4) Legal bases (EEA/UK)

Depending on your location, we process data based on: (a) contract (to deliver the Service), (b) legitimate interests (security, fraud prevention, analytics), and (c) consent (where required for certain cookies/ads).

5) Cookies

We use cookies/identifiers for essential functionality (session, language, credits) and for analytics/advertising measurement (if enabled). You can control cookies in your browser settings. Blocking some cookies may reduce functionality.

6) Sharing

We share data only with service providers that help us operate the Service (hosting, analytics, payments), with Stripe for payment processing, and with authorities if required by law. We do not sell personal data.

7) International transfers

Our providers may process data outside your country. We rely on appropriate safeguards where required.

8) Retention

We keep data only as long as needed for providing the Service and support, security and fraud prevention, and legal/accounting obligations. You can request deletion (see below).

9) Security

We use reasonable technical and organizational measures to protect data, but no method is 100% secure.

10) Your rights

Depending on your location, you may have rights to access, correct, delete your data, object/restrict processing, data portability, and withdraw consent (for optional cookies where applicable). To request: neonarcana@neonarcana.org

11) Children

The Service is not intended for children. If you believe a child provided data, contact us.

12) Changes

We may update this policy. The latest version will be posted on this page.